ORDER CANCELLATION

Before Shipping:
Free of charge. Please submit a ticket support@eryyshop.com or chat online, and our customer service team will contact you within 24 hours.

After Shipping:
If you want to cancel your order and the package is shipped and cannot be modified, you may reject the package and 10% of the order cost will be charged as a cancellation fee, and the customer will be responsible for the return shipping fee of $30-$100 (depending on the weight of the package). If the package has been delivered, ERYY will provide a return shipping label, and the designated carrier will collect the return package.

ORDER MODIFICATION

Before Shipping:
Free of charge. Please contact support@eryyshop.com or chat online to continue this process.

Shipped but not received:
Please contact support@eryyshop.com or chat online to continue this process, but we cannot guarantee that order modifications will be successful.

Delivered:
Please refer to the return policy to start a return and exchange if you prefer exchanging after the package has been delivered. Customers are responsible for the return shipping cost of $30-$100 (depending on the weight of the package). You will be charged up to a 10% restocking fee (withheld from the refund). Please contact support@eryyshop.com or chat online to continue this process.

MODEL REPLACEMENT & RETURN

For product defects:
ERYY will do its best to service you and provide tech support to fix simple issues. ERYY will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.

For shipping damages:
ERYY will do its best to service you and provide all the parts necessary and cover the service costs.

Free replacement and return:
Customers can reject a package due to shipping damage (functionally affecting use) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement and return.

*Definition of critically damaged items:
The main structure of the product is deformed and affects its normal functions in any form. Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
A) Minor damage to the outer packaging.
B) Minor scratches on the product.
C) Damage to parts or wearing parts after excessive use.
D) Appearance scratched or old after using for a certain while or a certain number of times.

To begin a return or exchange process, the following must apply:
A) All returns and refunds must be within 30 days of receiving the product.
B) All products require the original packaging supplies and shipping box.
C) All returns will embody a $30-$100 (depending on the weight of the package). You will be charged up to a 10% restocking fee.( For non-quality issues）

Please notice:
A) To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
B) If a customer decides to arrange the return shipment by himself and the request has been confirmed by ERYY’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. ERYY will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

REFUND

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don't hesitate to contact the ERYY Customer Service team.